Respond to Reviews From the Customer Alliance Dashboard

New 6 months ago

Customer Alliance customers are now able to respond to all of their reviews on directly from their dashboard!

How can I respond to reviews?

  • Once the connection with has been successfully established, simply navigate to your Review Stream.
  • As long as Customer Alliance is already monitoring your reviews, you will see any recent reviews here. Alternatively, you can filter at the top of the page to just display reviews.
  • When you have found a review which you wish to respond to, simply click on the Comment button and type your response.
  • When finished, click on Publish.