Since the beginning of this atypical period in the world with the spread of Covid-19 we have brought here different tips and ways to circumvent and even innovate how to keep the team of employees motivated and engaged, even working remotely, this being one of the smartest ways to keep customers always satisfied.
In one of our articles we talked about ‘10 useful apps for home office workers’, in which we highlight apps to help people get organized in this task of working at home. Today we are going to bring you a step-by-step with tool tips to help manage the remote team, maintaining productivity, especially for those who work with SaaS products and services.
Good reading! ;)
1 . COMMUNICATION
There are different platforms when it comes to programming and / or remotely monitoring the team's work, among which are Trello, Asana and Monday. However, we will highlight in this post a resource that, in addition to helping to monitor this process, enables real-time communication. Combined with the Slack system, Changelogfy is a tool that, more than managing day-to-day actions, allows for a more agile and effective integration, in this case, whenever someone changes, updates or starts a new project, automatically the interested parties will be notified in an interface similar to a timeline, when they will be able to interact simultaneously in the evolution and conclusion of the project.
Teams can be organized by subject and interest, where they will be automatically notified whenever something is updated, which will ensure - even in a remote environment - bringing together all development professionals, as well as heads and customers. An excellent option for engaging teams, compiling data and producing better.
2 . PEOPLE
We know that one of the reasons that cause the demotivation of the team is almost always linked to the lack of closeness between managers and their employees, who feel 'abandoned', especially when they are working remotely. For this reason, having a tool that allows for a 'face-to-face' - even if virtually - is a way to keep your team always 'close by'. The first step is to implement an intuitive and easy-to-use tool in communication. Among those available, we can mention Skype and Google Hangouts, which allows you to hold video or voice meetings, exchange messages, create interest groups, record meetings, share files or a screen. Both are free and can be used from different devices, whether from a cell phone or computer.
3 . TIME
The platform works as a Push-to-Talk, which allows managers to follow the location of employees in real time. In this case, the operational management software provides the administrator with a platform with a map that shows the location of all users, a way to have control of where and what they are doing during a stipulated journey to the home office. Through its own technology, or application, it uses common mobile networks of the devices (computer, tablet, smartphone) to maintain the transmission, even in places with low connectivity. In addition, it is possible to record voice calls using encrypted data. There are different plans, but it is possible to take the test for free.
Changelogfy is a complete system that provides a better user experience with your SaaS product and / or service, as a tool helps to keep communication always active, simply and effectively. The tool allows you to keep your user up to date on the work of your team, strengthening the relationship and, thus, always leaving them around, an important factor in customer retention. In addition, with each version update and product notes, it is possible to obtain reaction and feedback reports, effective information so that your team has data capable of creating a behavioral map from the customers who most interact to the inactive, the rotation of cancellations .
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