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Customer Communication

A collection of 14 posts

How to Effectively Communicate Product Updates Through Your Changelog

Product Development

How to Effectively Communicate Product Updates Through Your Changelog

How to communicate effectively through your changelog, turning each update into an opportunity for engagement.

How to Create a Buyer Persona for Your Brand

People connect with people, and that's why having a buyer persona is so important. Find out how to create one of your potential effects!

How to Make A New Feature Announcement in Steps?

Product Management

How to Make A New Feature Announcement in Steps?

Announcing a new feature needs a strategy, understand in this article how to effectively announce it!

How to create a powerful brand identity

Having a powerful brand identity promotes reach, consumer trust, and a long, prosperous life for any business. Understand how to create an identity that will make your business solid!

Feedback Voting: An Use Case to better understood

Feedback Voting: An Use Case to better understood

An use case to better understand how to use feedback as a voting tool and what is their value.

Don't ignore user feedback!

Don't ignore user feedback!

This consideration is very important for those who consume and most important for those who sell and offer the service, so you can't ignore never a user feedback!

How to organize and manage customer feedback

How to organize and manage customer feedback

Collect feedback is the first step of customer feedback loop, after that you have to organize and manage all this information. Understand this process here!

Customer opinion: how to use to target your SaaS product and / or service?

Customer Communication

Customer opinion: how to use to target your SaaS product and / or service?

It is true that lately we are talking a lot about the customer-product relationship, but this has a very simple explanation: he is the one who pays the bills. So, our goal is to bring necessary tools and knowledge in order to help you maintain a sustainable business and always

Opinião do cliente: como usar para direcionar o seu produto e/ou serviço SaaS?

Opinião do cliente: como usar para direcionar o seu produto e/ou serviço SaaS?

É verdade que ultimamente estamos falando muito sobre a relação cliente-produto, mas isso tem uma explicação bem simples: ele é quem paga as contas. Então, nosso objetivo é trazer ferramentas e conhecimentos pertinentes com o objetivo de te ajudar a manter um negócio sustentável e sempre alinhado à atual demanda

Feedback: por que devo ouvir meu cliente?

Feedback: por que devo ouvir meu cliente?

A primeira pergunta que queremos fazer é se você está pronto para ouvir seu cliente? Podemos citar aqui diferentes casos de empresas que souberam escutar seus consumidores e de empresas que ignoraram os ‘sinais vermelhos’ que eles estavam dando referente a um determinado produto/serviço ou mesmo em relação ao

A importância do feedback do cliente para o sucesso do negócio

A importância do feedback do cliente para o sucesso do negócio

Recentemente falamos sobre a importância de ter e acompanhar indicadores fundamentais para o sucesso do seu produto e/ou serviço SaaS – leia mais ‘Saiba quais são as principais métricas do SaaS’ [https://changelogfy.com/blog/find-out-what-the-main-saas-metrics-are/], entre os quais destacamos o de fidelizar as pessoas da sua base. Hoje vamos

The importance of customer feedback
for business success

Customer Communication

The importance of customer feedback for business success

We recently talked about the importance of having and monitoring key indicators for the success of your SaaS product and / or service - read more ‘Find out what the main SaaS metrics are [https://changelogfy.com/blog/find-out-what-the-main-saas-metrics-are/]’, among which we highlight the loyalty of people in your base. Today

What are the advantages of having and keeping your changelog always up to date?

Customer Communication

What are the advantages of having and keeping your changelog always up to date?

Now that you have a changelog, a question is: do you know everything that this system can do for your company? Yes, today there are different platforms, software and solutions that aim to facilitate communication and interaction between SaaS users, whether between employees or between customers. But, if you created

Customer Engagement

The importance of brand ambassadors for the success of SaaS products and services

In the previous article we talked about the main metrics of SaaS [https://changelogfy.com/blog/find-out-what-the-main-saas-metrics-are/], and today we decided to address an important indicator that shows if your company is on the right track: having customer loyalty. In this case, how satisfied is your customer with the deliveries